Measuring Impact

Moving Towards A Common Language To Measure And Articulate Impact

Launched in September 2021, the Sector Evaluation Framework (SEF) aims to introduce consistency in how programme outcomes are measured across the sector. This is done through using consistent and validated outcome measures for all programmes with the same objective.

As a result, the SEF provides a common language for different stakeholders in the sector to measure programme outcomes, track the progress of service users and articulate impact. This paves the way for more clarity, accountability and ultimately, better outcomes for service users.

The SEF is being implemented across the sector.

The SEF consists of 2 components:

Sector Evaluation Framework 

Under the SEF, NCSS recommends common outcome metrics for interventions with similar outcomes. These measures are chosen for their succinctness and must be clinically and/or statistically assessed for reliability and validity.

An example is using ACT SG to measure programmes that seek to improve positive youth development competencies.

Quality of Life

Improving the quality of life of our service users is the overarching goal of our sector. Hence, alongside programme outcomes, we want to measure the quality of life of our service users. This enables us to assess the well-being needs of service users on a broad, holistic level.

Service Quality

Referencing the World Health Organisation’s Quality of Care Scale, the Service Quality questions determine whether the service provided met the service users’ needs.

*The SEF repository of metrics are reviewed periodically, please contact us at if you are interested to find out more about the latest metrics being used.