Measuring Impact

Aligned to the 4ST vision to empower every person to live with dignity in a caring and inclusive society, NCSS developed a framework to better understand social needs through three dimensions:


This framework helps to encapsulate the impact of your support, in enabling our social service users achieve the desired outcomes.

Your support has enabled thousands of social service users to achieve their full potential through improved availability of and access to resources and opportunities. With this, they have been integrated into the community and empowered to contribute back to society.

The components of providing opportunities include opportunities to:

  • Acquire new information & skills
  • Access services
  • Achieve potential
  • Be mobile and travel around
  • Have recreation & leisure
  • OPPORTUNITY to acquire new information and skills:
    A child with special needs is supported with the opportunity to receive quality education which will equip him with new skills, new knowledge and therapy to help him live independently.
  • OPPORTUNITY to access resources:
    A family in need is provided access to suitable support networks and resources, such as childcare options or work training to help them stay resilient in times of difficulty.
  • OPPORTUNITY to achieve potential:
    An inclusive employer empowered an adult with disability by providing an opportunity for him or her to contribute back to society and achieve his or her fullest potential.

With effective social service programmes, our service users were empowered to live autonomously, improve their work capacity, and develop their personal potential.

The components of developing personal potential include:

  • Psychological well-being
  • Autonomy
  • Capacity to work
  • Financial adequacy
  • Self-belief
  • PSYCHOLOGICAL well-being
    A person with mental health conditions has built stronger self-esteem and positive feelings with the support from rehabilitation services or counselling.
    A senior is supported to make his or her own decisions in day-to-day choices and to live independently within the community.
  • CAPACITY to work:
    A person with disability is supported through work training to develop the necessary skills that enable him or her to be employed in the workforce.

With strong social support and a united effort to build an inclusive community, our social service users were also able to participate and contribute meaningfully to society. 1024 seniors were less isolated and felt more supported to age in place through better access to resources, improved sense of well-being and satisfaction with services received.

The components of improving social inclusion include:

  • Social participation and contribution
  • Social acceptance and respect
  • Social network and interaction
  • Meaningful personal relationships
  • Support from family & friends
  • SOCIAL participation and contribution
    Families who have benefitted from a strong support system of resources are able to be actively involved in community activities and help other families.
  • SOCIAL network and interaction
    Seniors are actively and meaningfully engaged through various befriending events and initiatives that help integrate them into a support system.
  • SOCIAL acceptance and respect
    Persons with mental health conditions are accepted by the community and their experiences are valued for helping others in their road to recovery.